Returns & Shipping Policy
SHIPPING AND RETURNS POLICY
When will my order be shipped?
If your item is in stock, we aim to dispatch your order within 24 hours of receipt of order.
What type of shipping is available?
Orders are typically dispatched from Giftpoints Warehouse via courier
Guarantee, Returns and Cancellation
Our Quality Control team inspects every order to ensure that the products you receive meet our high quality standards. However, if you do receive an order which is faulty, please don't hesitate to email us on store@xero.com to arrange a replacement or refund. See Refunds below for more information.
Orders may be cancelled or changed by emailing us on store@xero.com if the order has not already been dispatched. If the order has already been dispatched, freight charges will still be payable but product charges will be refunded (if the order is cancelled) as long as products are returned in original condition and packaging within 30 days.
ALL RETURNS MUST INCLUDE YOUR ORDER CONFIRMATION NUMBER SO THAT WE CAN CREDIT YOUR CREDIT CARD. GOODS RETURNED FOR EXCHANGE OR REFUND MUST BE RECEIVED IN ORIGINAL CONDITION, UNSOILED, AND UNWORN.
Freight is charged on individual orders so care is required when making purchases as freight will not be refunded for goods returned, changed, or re-ordered.
Please email us on store@xero.com to arrange a return address.
Refunds
TO RECEIVE A REFUND YOU MUST RETURN THE GOODS AND ADVISE US OF YOUR ORDER CONFIRMATION NUMBER SO WE CAN PROCESS YOUR REFUND AND CREDIT YOUR CREDIT CARD. THE CREDIT WILL BE PROCESSED AGAINST THE ORIGINAL CREDIT CARD THAT THE GOODS WERE PURCHASED WITH. GOODS RETURNED FOR EXCHANGE OR REFUND MUST BE RECEIVED IN ORIGINAL CONDITION, UNSOILED, AND UNWORN.
Disclaimer
This website provides general information only. We reserve the right to change, delete or move any of the material on the website at any time without notice. Giftpoint Limited and Xero Limited and any of its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.
BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE ABOVE TERMS AND CONDITIONS.